Monday, 22 June 2015

Remove PCTuner Virus

PCTuner

PCTuner is a fake antivirus program (rogue), that presents fake messages with malware threats for the user to purchase PCTuner (Premium).


How can  PCTuner got on my computer?
You can download PCTuner from their official website. But the most common method is downloading freeware software, which comes as an optional software to install. Websites like SoftonicSoft32.com or Brothersoft also promote such programs in their downloads, so if we downloaded a program of these or other similar web sites, we can finish with PCTuner installed. We must be attentive to the installation of this kind of software because if you don't review the steps in the installation process you can finish installing this potentially unwanted software (PUP) on your computer.
Another method may be when you visit malicious websites or infected websites where display false messages for you download the software.
Other methods may be when your are a user of P2P program and you share files, you can download a malicious or pirate software. Or with spam emails or emails with unknown sender with links to malicious websites or infected attachments.

When PCTuner has been installed, it will start every time you boot the computer and will to begin do fake scans and show us different kind of messages for get your attention. The analysis and the results are totally false and only want steal your private data, banking credentials and money. At the moment you decide to use the program to solve the problems identified, users must purchase the software in order to use the features. Should never paying attention to messages of PCTuner because are completly fake.

PCTuner could take safety measures to protect your uninstall: could block us some Windows applications (Windows registry, Task Manager, etc ..), some security applications (antivirus, antispyware, etc ..) and limit your access to some web sites where there may be information of this rogue program.

If you detect PCTuner on your computer, it is a sign that we are infected with a virus. It's advisable to perform a full system scan and eliminate threats detected.

How to remove PCTuner?

Note: All software used to remove PCTuner it's totaly free. These steps are tested and should remove this threat in major browsers. For successfully remove  the rogue PCTuner you must follow all the steps in the order shown.
Very important: If during the process of removing the threat you have any problems, please you must stop.



STEP 1: Start your computer in Safe Mode with Networking

Safe mode is an option for troubleshooting on Windows OS where limits the operation to basic functions. Safe mode starts Windows only with the drivers and utilities. On Safe Mode with Networking, Windows starts with support network.
  1. In order to access Safe Mode, you first need to turn the computer off, and remove all the disks, CD, DVD o USB connected, and finally turn on the computer.
  2. On Windows XP, Vista and 7 operating systems you can start tapping the F8 key on your keyboard, then in Windows Advanced Options Menu you must select Safe Mode With Networking.
    Safe Mode With Networking
  3. On Windows 8 you must restart your computer. Use Keys to Enable Advanced Bootup (At the login screen, hold the Shift key, while also using your mouse to select the Reboot button). Select Select Safe Mode with Networking. After booting into Safe Mode with Networking, continue next step.
  4. Go Back Remove PCTuner.
STEP 2: Terminate the malware processes of PCTuner with Rkill

RKill stops malware processes that will prevent execute Antivirus tools to eliminate threats to the system. It's a very common technique used by the Rogue Software (Fake Antivirus and Fake Optimizers), so it's necessary stop these processes with Rkill.
  1. When your computer are in Safe Mode with Networking, you can download Rkill from the Anti-Malware page. 
  2. You have three possibilities for download it: rkill.exe, iexplorer.exe and rkill.com. You can download one of three options. If PCTuner blocks the download, will try to download the next one (usually never fails iexplorer.exe).
  3. Close all programs, make double click on the file (Windows XP, Vista) or run as Administrator on Windows 7 and 8.
    Rkill escaneando el sistema
  4. When RKill has ended, will show a report with results. Don't reboot after using RKill, if not will return to run all malicious processes.
  5. On my Youtube channel you can watch a video explaining how to use Rkill(Video RKill)
  6. Go Back Remove PCTuner.
STEP 3: Remove PCTuner with MalwareBytes Anti-Malware


One of the best free tools for malware detection that allows us to be protected from possible infection from viruses, worms, trojans, rootkits, dialers, spyware and malware.
  1. You can download Malwarebytes Anti-Malware Free from the Anti-Malware page
  2. Double click on the installer downloaded and then click RunSelect language and click Ok. Malwarebytes click Next. The installation start and you will see the Malwarebytes Anti-Malware Setup Wizard screen and click Next.
    Install Malwarebytes
  3. Install the program and follow each of the steps without changing any default settings. When installation is complete click Enable free trial of Malwarebytes Anti-Malware Premium and click Launch Malwarebytes Antimalware and then click Finish to exit Setup.
    Finish installation Malwarebytes
  4. When the program starts will perform a check of the database and update it if it's outdated.
    PreScan Malwarebytes
  5. When update is finished click to the button Scan Now for begin to scan your system to detect threats.
    Scan Malwarebytes
  6. Other method to scan threats is click to option Scan and then select the option Threat Scan, finally click the button Start Scan.
    Scan with Malwarebytes
  7. Malwarebytes begin to scan the computer and and you must wait for it to finish. 
    Malwarebytes scanning
  8. When the scan is complete will see the results. For delete the threats click the button Remove Selected.
    Malwarebytes Results scan
  9. This action has put the threats in quarantined.
    Malwarebytes threats in quarantine
  10. If you click to History option you can delete the threats you want.
    Malwarebytes delete threats in quarantine
  11. On my Youtube channel you can watch a video explaining how to use Malwarebytes Anti-Malware. (Video Malwarebytes ver. 2)
  12. Go Back Remove PCTuner.

STEP 4: Scan your computer with ESET Nod32 OnLine for malicious threats


ESET Online Scanner it's a free service online, simple and fast, which makes anti-threats virtual analisis.

  1. You can download Esetsmartinstaller_enu from the OnLine Antivirus page.
  2. Double-click to install it. You will show a screen where you accept the Terms of use, and click Start button.
    Terms of use Eset Online Scanner
  3. In the next screen you must configure the Computer scan settings. You must select the options you can see in the image.
    Configuration Eset Online Scanner
  4. Click Start button to begin downloading the virus signature database and then start analyzing your system.
    Start analisis with Eset
  5. When the scan is complete Eset will remove detected threats. Select the options Uninstall application when finish and Delete quarantine files, and then click Finish button.
    Eset Online Scanner results
  6. In my Youtube channel you can watch a video explaining how to use  ESET Online Escáner (Video Eset OnLine Escaner)
  7. Go Back Remove PCTuner.
Tips: This antivirus does not have the ability to analyze our computer in real time. To be protected in real time with a good free antivirus can go to Free Antivirus section.
Free Anti-virus


STEP 5: Clean your system and repair the Windows registry with CCleaner

CCleaner is a very interesting tool for to clean your computer of unnecessary files and for to repair the Windows registry.
  1. You can download CCleaner from Tools section. 
  2. Double-click on the file named ccsetupXXX.exe for to proceed to installation. First, select the language, then select the options by default and install the program. Finally select the option to run CCleaner and will press Finish.
    Ccleaner installed
  3. When Ccleaner is running click at the Cleaner option and then click to the Analyze button. Don't change any option, use the options by default.
    Scan with cleaner
  4. After the scan you can see the results. Then click the button Run Cleaner for to clean your computer.

    Clean your computer with Ccleaner

  5. After that scan, click Registry option and then click Scan for Issues button. Don't change any option, use the options by default.
    Repair the registry with Ccleaner

  6. When the scan is finished click to the Fix selected Issues.. button and make a BackUp of the registry. Finally click Fix All Selected Issues button.
    Repair the registry with Ccleaner

  7. Repeat the operation and click the Scan for Issues button and then Fix selected Issues button to don't find more issues.
  8. In my Youtube channel you can watch a video explaining how to use CCleaner. (Video CCleaner)
  9. Go Back Remove PCTuner.
STEP 6: Remove with Delfix all the programs recommended

Is necessary removal the applications because this kind programs are constantly updated. It's necessary download the programs all the times you need scan your computer.
  1. You can download DelFix from Tools page.
  2. Double-Click on the file named delfix_XXX.exe and you will see this screen.
    Initial screen DelFix
  3. Check all the options and click Run button.
    Scan DelFix
  4. Automatically will make a copy of the registry and uninstall the programs used.
    DelFix Cleaning system restore
  5. In my Youtube channel you can watch a video explaining how to use DelFix. (Video DelFix)
  6. Go Back Remove PCTuner.

SUPPORT SOLUCIONAVIRUS (OPCIONAL)
All articles and utilities recommended are completely free. If you would like to support with a donation, every amount is appreciated.

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