Wednesday, 27 January 2016

Remove pop-ups (Support Scam) pop-ups (Support Scam) is a malicious website that cybercriminals use to provide remote support services and sale of malicious software. Normally appears a pop-up message will indicate that your computer is infected with diferent viruses and need to call to technical support service  to remove the problem. This is totally fake and want to force us to pay for their services.
You can see pop-ups on your browser (Internet Explorer, Mozilla Firefox, Google Chrome, Safari, ...) , in that case you can be affected by a virus.

How can infected with the pop-ups?
The most common way you can with the pop-ups is by downloading free software that had bundled into their installation this adware program. There are various websites like Softonic, or Brothersoft where promotes this kind of programs in their downloads. You must be attentive to the installation of this kind of software because if you don't review the steps during the installation process you can finish with a potentially unwanted software or PUP on the computer. Other methods may be when your are a user of P2P program and you share files, you can download a malicious or pirate software. Or with spam emails or emails with unknown sender with links to malicious websites or infected attachments.

Once infected, every time you open a new tab in your browser or when you are visiting websites,  you can see random pop-up ads from The pop-up ad will state that you computer is infected and that you need to call their paid support service to remove the infection. This is a fake alert,  they want to make you pay some money for their help services. Never pay for this services, are totaly fake!!

If you detect pop-ups it's a sign that you are infected with a virus. It's recommended to perform a full system scan and remove threats detected.

How can remove the pop-ups from

Note: All software used to remove the pop-ups from it's totaly free. These steps are tested and should remove this threat in major browsers. For successfully remove  the adware you must follow all the steps in the order shown.
Very important: If during the process of removing the threat you have any problems, please you must stop.

STEP 1: Uninstall all the programs responsible for the pop-ups from
  1. Manually uninstall any malicious program installed on your computer.
  2. If you are using Windows XPWindows Vista or Windows 7 you will go to Control Panel / Add Remove Programs.
    Windows Start / Control Panel
  3. If you are using Windows 8, drag your mouse to the right edge of the screen, select Search from the list and write Control panel. You can also right click on a lower left (which was the start button) and select Control Panel.
  4. When the Control Panel windows opens, click on the Uninstall a program and follow steps uninstall process. If you have any questions about a program you have installed, you can search the program in this blog.
    Uninstall the program
  5. You can use tools like CCleaner and Revo Uninstaller to uninstall these kind of applications, are very simple to use. You can download  this programs from my Tools section.
    Revo Uninstaller program
  6. In my Youtube channel you can watch a video explaining how to use Revo Uninstaller program. (Video Revo Uninstaller).
  7. Go back Remove pop-ups.
STEP 2: Remove the pop-ups from with AdwCleaner

AdwCleaner can remove all kind of adware, toolbars, potentially unwanted program (PUPs) and browser hijackers.
  1. You can download Adwcleaner from the section AntiSpyware, and save it to your desktop.
  2. Before running Adwcleaner, close all open programs and then run the program as administrator.
    Starting Adwcleaner
  3. Adwcleaner will open and appears the Terms of use. Click the button I agree.
    Terms of use AdwCleaner
  4. Click Scan button to search malicious files installed by Hover Zoom.
    Scan files with Adwcleaner
  5. When the process is finished click the Cleaning button for to remove the problems detected.
    Cleaning with Adwcleaner
  6. It show a message and click Ok.
    Message close programs Adwcleaner
  7. It will show an informational message that will Accept and then we restart the computer.
    Information Adwcleaner
  8. After that, uninstall the program with the Uninstall option. This is because all the times you need to use Adwcleaner is necessary download again for to get a updated version of the program.
  9. In my Youtube channel you can watch a video explaining how to use AdwCleaner. (Video AdwCleaner)
  10. Go back Remove pop-ups.
STEP 3: Remove pop-ups with MalwareBytes Anti-Malware

One of the best free tools for malware detection that allows us to be protected from possible infection from viruses, worms, trojans, rootkits, dialers, spyware and malware.
  1. You can download Malwarebytes Anti-Malware Free from the Anti-Malware page
  2. Double click on the installer downloaded and then click RunSelect language and click Ok. Malwarebytes click Next. The installation start and you will see the Malwarebytes Anti-Malware Setup Wizard screen and click Next.
    Install Malwarebytes
  3. Install the program and follow each of the steps without changing any default settings. When installation is complete click Enable free trial of Malwarebytes Anti-Malware Premium and click Launch Malwarebytes Antimalware and then click Finish to exit Setup.
    Finish installation Malwarebytes
  4. When the program starts will perform a check of the Datablyse and update it if it's outdated.
    PreScan Malwarebytes
  5. When update is finished click to the button Scan Now for begin to scan your system to detect threats.
    Scan Malwarebytes
  6. Other method to scan threats is click to option Scan and then select the option Threat Scan, finally click the button Start Scan.
    Scan with Malwarebytes
  7. Malwarebytes begin to scan the computer and and you must wait for it to finish. 
    Malwarebytes scanning
  8. When the scan is complete will see the results. For delete the threats click the button Remove Selected.
    Malwarebytes Results scan
  9. This action has put the threats in quarantined.
    Malwarebytes threats in quarantine
  10. If you click to History option you can delete the threats you want.
    Malwarebytes delete threats in quarantine
  11. In my Youtube channel you can watch a video explaining how to use  Malwarebytes Anti-Malware. (Video Malwarebytes ver. 2)
  12. Go back Remove pop-ups.
STEP 4: Analize the system with Dr. Web Cureit!

Dr. Web CureIt! is a free antivirus that don't requires installation and will help you find  other malware. It's multilingual, has high speed of analysis, deletes all detected infections and generates a simple report to understand.
    1. You can download Dr. Web Cureit! from the Free Anti-Virus page and save it on the desktop. Observe the name that the file is downloaded is random because the malware can't detect.
      Dr. Web Cureit icon
    2. Click on the file for to start analyzing your computer. This Anti-virus doesn't require installation and you can start working with it immediately. In Windows 7 or 8, execute it in administrator. You can see the screen with expiration date and the last Datablyse update.  If you are agree check the option and click Enter button.
      Dr. Web Cureit License
    3. Click to the option Select objects for scanning for to configure it.
      Dr. Web Cureit Start Scanning
    4. You will click the option Scanning objects for to select all options. Then, you click Start scanning for start the analisis.
      Dr. Web Cureit options
    5. Dr. Web CureIt begins the scan.
      Dr. Web CureIt begins the scan.
    6. When has finished it will show the scan results. Click on any threat and you can see the related information.
      Dr. Web results
    7. You can decide if you want to move, remove or skip the threat. Then will press Neutralize.
      Neutralize threats with Dr. Web
    8. When finished, you will see a screen like this. When you close the window  you will ask restarted for the changes to be successful.
      Dr. Web finish
    9. In my Youtube channel you can watch a video explaining how to use Dr. Web Cureit!. (Video Dr. Web Cureit!)
    10. Go back Remove pop-ups.
    This antivirus does not have the ability to analyze our computer in real time. To be protected in real time with a good free antivirus can go to Free Antivirus section.
    Free Anti-virus

      STEP 5: System maintenance with Glary Utilities

      With Glary Utilities you can perform a general maintenance on your computer and optimize it.
      1. You can download Glary Utilities from Tools section. 
      2. The first time you execute the program, you have to click Check for updates button.
        Glary Utilities
      3. Then click to 1-Click Maintenance option and you must mark all options and then click to Scan for Issues button.
        1-Click Maintenance Glary Utilities
      4. When the scan ends click to the Repair Problems button for to repare the problems detected.
        Repair problems with Glary Utilities
      5. Then you must click on Automatically repair and select Restart PC. When finish the action, Glary Utilities Restart your computer.
        Repair problems with Glary Utilities
      6. In my Youtube channel you can watch a video explaining how to use Glary Utilities (Video Glary Utilities)
      7. Go back Remove pop-ups.

        STEP 6: Remove with Delfix all the programs recommended

        Is necessary removal the applications because this kind programs are constantly updated. It's necessary download the programs all the times you need scan your computer.
        1. You can download DelFix from Tools page.
        2. Double-Click on the file named delfix_XXX.exe and you will see this screen.
          Initial screen DelFix
        3. Check all the options and click Run button.
          Scan DelFix
        4. Automatically will make a copy of the registry and uninstall the programs used.
          DelFix Cleaning system restore
        5. In my Youtube channel you can watch a video explaining how to use DelFix. (Video DelFix)
        6. Go back Remove pop-ups.
        (OPTIONAL) STEP 7: Reset your browser settings to remove pop-ups

        It is possible that your browsers are infected by some kind of malicious extension, If you’re having problems with your browser, resetting it can help. The reset feature fixes many issues by restoring your browser to its factory default state.
        1. Open the browser and click to the Menu button at top right corner, then click to Help button.
          Mozilla Firefox menu
        2. And select the Troubleshooting Information option.
          Troubleshooting Information
        3. Then you must click Reset Firefox button and then other time click Reset Firefox button in window pop-up.

        4. Automatically will shut down and restart, to finally show an information window where you will click Finish button.
        5. In my Youtube channel you can watch a video explaining how Reset Mozilla Firefox. (Video Reset Mozilla Firefox)
        6. Go back Remove pop-ups.
        • Reset Internet Explorer

        1. Open the browser and click to the Menu button (Gear icon) at top right corner, then click to Internet options button.

          Menú icon Internet Explorer
        2. Then click to the Advanced Tab and click to the Reset button.
          Then click to the Advanced Tab and click to the Reset button.
        3. Click Delete personal settings option and then click Reset button.
          Click Delete personal settings option and then click Reset button.
        4. When the Reset has finished click Close button. Then restart your browser for validate the changes.
          Validate changes Internet Explorer
        5. In my Youtube channel you can watch a video explaining how Reset Internet Explorer. (Video Reset Internet Explorer)
        6. Go back Remove pop-ups.
        • Reset Google Chrome
        1. Open the browser and click to the Menu button at top right corner, then click to "three lines" button and the Settings option.
          Google Chrome
        2. Select Settings option and then Show advanced settings.
          Google Chrome Settings
        3. Click Reset settings button.

          Google Chrome Reset settings
        4. In my Youtube channel you can watch a video explaining how Reset Google Chrome. (Video Reset Google Chrome)
        5. Go back Remove pop-ups.

        All articles and utilities recommended are completely free. If you would like to support with a donation, every amount is appreciated.

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